PRIVACY POLICY
Last updated: 1 November 2026
1. Who we are
CarveHouse is operated by Studio Lagree Co., Ltd. (trading as CarveHouse; the “Company”, “we”, “us”), registered in Thailand.
Registered address: 4/2 Srisoonthorn Road, T.Cherngtalay, A.Thalang, Phuket 83110, Thailand
We run four studios in Thailand: Summer Hill and Mahanakhon Cube (Bangkok), and Blue Tree and My Front Yard (Phuket).
We are the data controller for personal data collected through carvehouse.co and our studios under Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”).
Contact for privacy questions: hello@carvehouse.co
WhatsApp Bangkok: +66 81 246 6722 · WhatsApp Phuket: +66 96 389 0890
Data Protection Officer: we have not appointed a Data Protection Officer. For any privacy question, contact us using the details above.
2. What we collect and why
| What | When | Why (purpose) | Legal basis (PDPA) |
|---|---|---|---|
| Name, email, phone, your message | You use the contact form on our website | To reply to your enquiry | Taking steps at your request before a contract (s.24(3)) / legitimate interest (s.24(5)) |
| Account and booking details: name, email, phone, bookings, purchases, payment status, signed terms/waiver | You sign up, book or buy through our booking system (Bookee / Kenko) | To manage your classes, memberships and payments | Contract (s.24(3)) |
| We do not collect health or injury details when you sign up. | |||
| Messages you send us | You contact us on WhatsApp, Instagram or Facebook | To reply to you | Legitimate interest |
| Emails you send us, and your email address | You email us at hello@carvehouse.co | To reply to you and keep a record of our conversation | Legitimate interest |
| Website usage data: pages visited, device, browser, approximate location, cookie IDs | You visit our website | To understand how our site is used and measure our ads | Legitimate interest (s.24(5)); you can opt out at any time (see section 3) |
| Language preference | You choose a language on our site | To show the site in your language | Legitimate interest |
We don’t sell your personal data.
3. Cookies and similar technologies
Our website uses:
- Google Tag Manager (container GTM-KQKD6GQ) to load the tools below.
- Google Analytics 4 (G-JLW8CP1RHB) for website statistics.
- Meta (Facebook) Pixel for measuring and targeting ads.
- A language cookie (TranslatePress) to remember your language.
- Google Fonts, loaded from Google’s servers.
The booking pages run by Bookee / Kenko also use Google Analytics and a Meta Pixel, plus Microsoft Clarity and AWS security checks.
Our website uses cookies and similar technologies for two things:
- Essential cookies that make the site work, such as remembering your language (TranslatePress) and keeping the site secure. These are always on.
- Analytics and ad-measurement cookies: Google Analytics 4 tells us how the site is used, and the Meta Pixel measures our ads. Both are loaded through Google Tag Manager.
We don’t use a cookie banner at the moment. You can opt out of analytics and ad-measurement cookies at any time:
- Block or delete cookies in your browser settings, or browse in private mode.
- Install the Google Analytics opt-out browser add-on: tools.google.com/dlpage/gaoptout
- Manage how Meta uses data for ads in your Facebook or Instagram settings (Ad preferences, “Activity information from ad partners”).
- Or email hello@carvehouse.co and we’ll help.
Blocking these cookies won’t stop the website or bookings from working.
4. Who we share data with
We share personal data only with service providers that help us run CarveHouse:
| Provider | Purpose |
|---|---|
| Bookee / Kenko (carvehouse.onbookee.com) | Class booking, accounts, memberships and payments |
| Our studio staff | Processing card payments in the studio |
| Hostinger | Website hosting, and the contact form submissions stored on our website |
| Google (Tag Manager, Analytics, Fonts) | Website statistics and fonts |
| Meta Platforms (Facebook / Instagram / WhatsApp) | Ad measurement, social pages and WhatsApp messages |
| Hostinger (email hosting for hello@carvehouse.co) | Receiving and answering your emails |
Links on our site to Google Maps, Google reviews, WhatsApp, Instagram and Facebook take you to those services. Their own privacy policies apply there.
We may also disclose data where the law requires it.
5. International transfers
Some of these providers store data outside Thailand, for example in the USA, EU or Singapore. Where we transfer data abroad, we rely on the protections allowed by PDPA sections 28 and 29, such as the provider’s standard contractual safeguards.
6. Retention periods
- Account and profile data: while your account is active, plus 24 months after your last activity or after you close it.
- Booking and class history: 24 months.
- Payment records: 7 years, to meet Thai tax and accounting requirements.
- Emails and support messages: 12 months.
- Analytics data: 14 months.
- Cookies: Google Analytics cookies last up to 14 months; the language cookie lasts until you change language or clear cookies. Session cookies are deleted when you close your browser.
7. Your rights
Under the PDPA, you can:
- ask for access to, or a copy of, your data
- ask us to correct it
- ask us to delete it or make it anonymous
- object to, or ask us to restrict, how we use it
- ask us to transfer it to another provider
- withdraw your consent at any time
To use any of these rights, email hello@carvehouse.co. We’ll reply within 30 days.
You can also complain to Thailand’s Personal Data Protection Committee (PDPC): www.pdpc.or.th
8. Security
We use reasonable technical and organisational measures to protect your data, including encrypted (HTTPS) connections and access controls.
9. Children
Our classes are for people aged 18 and over. We don’t knowingly collect personal data from anyone under 18.
10. Changes
We may update this policy. The latest version is always on this page.
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